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Feel free to ask us your questions and let us know your concerns. We are at your disposal! 😊

Do you own a wellness facility? Become our partner!

Explore the frequently asked questions (FAQ) of our partners to find out how simple the registration process is. On this page, you can effortlessly inquire about specific topics.

See partner FAQ

Your questions answered

We're here to support you every step of the way. Can't find the answer you're looking for? Contact us.

Hello, how can we help you?

Do you own a wellness facility? Become our partner!

Your questions answered

How does clickSPA work?

Why is the date or the ticket I want not available?

Why is my booking not completing?

Do I need to stay at the hotel to make a clickSPA booking?

Why are there different prices for different days?

What are the operating hours for my booking?

Are towels provided at the hotel?

What are the cancellation and refund policies?

What happens if I cancel after the free cancellation period?

How do I cancel my ticket?

Can I change my booking date?

How do I add a guest to my booking?

I did not receive a booking confirmation email.

Why is my booking not showing in my account?

Can I change my booking to a different hotel?

How can I redeem my voucher?

I'm getting an invalid message for my voucher or voucher code.

I'm getting an invalid message for my discount code or promo code.

I have booked, but my voucher was not applied - what are my options?

I have booked, but my discount code/promo code was not applied - what are my options?

Is clickSPA a paid service?

Is there an additional clickSPA surcharge on top of the hotel ticket price?